(Click the Question Mark icon next to any question below to go directly to the answer)
Why use a debt recovery service?
Many debtors will pay a debt recovery service or collection agency even though they have never cooperated with the original creditor. The debtors sometimes realize you are serious or don't want a damaged credit rating or to go to court, therefore it is sometimes possible for the agency to collect when the client was not able to.
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If I decide to use ProCor's services, how do we get started?
- Please contact ProCor for an initial consultation about your current situation.
- To establish your account we will need your company name, address, fax, phone, and email.
- The debtor's contact information including, name, address, any phone numbers, email etc.
- Total amount owed by debtor and due date.
Please visit our "Become a Client" web page for more information.
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How long has ProCor been in business?
ProCor, Inc., formerly known as Provider Collection Resources, has been in business since January 1997. Our management team has been in the credit and collections industry for over fifteen years.
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How do I get my debtor accounts to you?
There are several ways this can be accomplished, once your account has been established. If you have large listings of accounts and have automated billing systems, we will work with your Information Services department to develop an automated electronic exchange of data. We also provide the ability for you to provide listings, either singularly or in bulk through this web site. If submitting bulk data please contact us in advance so that we can work with you on the file layout (required field names, etc.) This data can be in Microsoft Excel, ASCII, CSV, etc. Or you may fax or mail a copy of the invoices that are due to us [see contact information]. Back to Top
Is ProCor a member of any national trade associations?
Yes. We are members of the American Collectors Association and the National Healthcare Collectors Association. Back to Top
What is the fee or rate schedule used by ProCor?
Please see our Fee Schedule page for more specific information. Back to Top
What is ProCor's process for collection?
In performing collections, we are sensitive to the negative effects of overzealous recovery efforts and are aware and respectful of the rights of legally responsible patients and consumers. The Fair Debt Collection Practices Act (FDCPA) guides staff actions ensuring that a positive public image of both the client and ProCor is maintained.
Once you place an account with us, we send an initial collection letter to the debtor letting them know the account has been placed with us, whom the creditor is (you), and how much is owed. By law, we also must let them know that they have 30 days to dispute the debt or request verification. We wait a few days to be certain they have received this letter, and then begin to call. We make two to three phone calls and send out two letters in this time frame. After 30 days, if there has not been a payment or response, we send a demand for payment and a notice that the debt will be reported if payment or arrangements are not made within five days. Phone calls become more frequent and are also made in the evenings and on weekends as necessary.
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Does ProCor have any requirements for us after the account is listed?
The most important requirement is that you report to us if a debtor pays you directly. It is illegal for us to try to continue to collect once a debtor has paid either you or us. Also, once you place the account with us, you must stop all in-house collection activity. Do not send out any additional statements or continue to add any interest to the account. Back to Top
Does ProCor have any estimates of average recovery rates that we can expect?
This would depend on the number of accounts placed, the average dollar amount, the account age, and if they are first or second placements. If, for example, the accounts are all 90 days old and you have good addresses and phone numbers, the chances of recovery are high. This high recovery rate has been confirmed by many of our clients as we have collected monies for them that other agencies could not. Back to Top
Are there any guarantees of payment?
No, we cannot guarantee payment. However, we put every effort into collecting your monies. Again, please see our Fee Schedule page for more specific information.
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Is there a minimum amount someone needs to owe me in order for ProCor to get involved?
No, we do not have a minimum or maximum limit on accounts placed. Back to Top
How long will it take for ProCor to collect my receivables?
First of all, not all claims are collectible as some debtors may skip, file bankruptcy, become deceased, or just refuse to pay. In addition, the age of the debt plays a part in how long it may take to collect on a claim. The collection process may also be prolonged if the debt is old and/or the debtor requires backup paperwork.
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What debts can be placed for collection?
Again, there is no minimum dollar amount on claims placed with us. We ask that you only place debts that have occurred in the last three years. On small claims (example $10.00) we will not spend a lot of time on phone calls and letters if we do not receive payment fairly quickly.
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What if the debtor disputes the debt or just refuses to pay?
If the debtor disputes the debt, we provide them with documentation to prove the validity of the debt. If the debtor refuses to pay, we will consider legal action.
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Does ProCor take cases to court?
Debtors may be taken to court, usually small claims court, depending on the balance. We employ a lawyer in the state where the debtor resides. In such cases, we always check with you, the client, for authorization before taking any legal action. There are additional fees incurred for taking legal action.
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Does ProCor report to Credit Bureaus?
Yes, we report monthly. If the debtor has not paid or made arrangements after 30 days of receipt of the initial collection letter, the debt is reported to credit bureaus.
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How actively does ProCor pursue bad addresses?
Debtors are actively pursued for at least 6 months to a year. After that, we usually check back on the account monthly to see if any files have been updated, such as credit bureau files, new addresses, employment, etc. The account is frequently monitored to make every effort to locate the debtor so that we can then try to collect.
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After court judgments does ProCor pursue avenues to get levies on bank accounts/property etc., or can you find out this information so we can attach any assets?
Yes, we can do an asset search and find out if they own property, vehicles, have savings and/or checking accounts, and also make sure they have employment where assets can be attached and wages garnished if allowed by law.
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Does the age of the debt make it more difficult to collect?
Yes, the older a debt is, the harder it is to collect.
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What documents do we need to provide for ProCor to support the debt?
Documents needed include a copy of a contract if you have one, and an invoice or statement that has the amount owed with the debtor's contact information on it, such as address, phone, work phone, email. Back to Top
Do I have to mail/fax ProCor a bounced check?
Yes, fax or mail us a copy of the front and back of the check [see contact information].
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